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Accessibility Statement for Rooted Remedies Apothecary

This is an accessibility statement from Rooted Remedies LLC.

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Measures to support accessibility

Rooted Remedies LLC takes the following measures to ensure accessibility of Rooted Remedies Apothecary:

  • Include accessibility as part of our mission statement.

  • Include accessibility throughout our internal policies.

  • Provide continual accessibility training for our staff.

  • Assign clear accessibility goals and responsibilities.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Rooted Remedies Apothecary is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Feedback

We welcome your feedback on the accessibility of Rooted Remedies Apothecary. Please let us know if you encounter accessibility barriers on Rooted Remedies Apothecary:

We try to respond to feedback within 2 business days.

Formal complaints

For any and all complaints please send an email to kassaundra@rootedremedies.co
We will get back to you within 2 business days

Formal approval of this accessibility statement

This Accessibility Statement is approved by:

Rooted Remedies LLC
Kassaundra Lynn
Owner

Date

This statement was created on May 27, 2022 using the W3C Accessibility Statement Generator Tool.

Return Policy

Thank you for your purchase. We hope you are happy with your purchase. Unfortunately, we do not accept returns. However, we will try to work with you to find another solutions to the problem. 

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RETURNS

We do not accept returns

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RETURN PROCESS

We do not accept returns. 

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REFUNDS

We want to keep our customers satisfied and will work with you on solving any problem that arises. That may or may not include a refund. In certain situations, a refund will be administered, such as:

-Accidental charge by the customer - a refund needs to be requested within 24 hours of the mistake

-Accidental charges by the sales representative

-Product that has been sold part the expiration date

-An event cancelled by the teacher

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In other situations, a refund will not be administered, such as:

-Customer breaks or damages a product after purchase

-Event participants cancel within 72 hours of event (exceptions can be made for extenuating circumstances. please contact us for further information)

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EXCEPTIONS

The following items/situations can returned/refunded/exchanged:

•Gift Cards can be refunded to the original buyer within 60 days of purchase

•We will consider an exchange if a mistake happens while checking out.

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For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

  • A 10% restocking fee will be charged for all exchanges 

  • If a purchase was accidentally made, you must contact us within 20 minutes of the purchase and we will exchange the product for the correct item, or refund you

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QUESTIONS

If you have any questions concerning our return policy, please contact us at:

503.470.1593

kassaundra@rootedremedies.co

Shipping Policy

 If you have any questions, please contact our customer service team on 503.470.1593 or kassaundra@rootedremedies.co

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SHIPPING OPTIONS & DELIVERY COSTS

We offer flat fee shipping of $8, through USPS first-class shipping. When the order exceeds the weight for that option, we will automatically upgrade to priority-mail at no extra cost to you. 

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ORDER PROCESSING TIME
All orders are dispatched the Monday following you purchase. Occasionally, they will be dispatched sooner, but no later. 

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DELIVERY ADDRESSES & P.O. BOXES
Please note that we are unable to modify the delivery address once you have placed your order.
We do ship to P.O. boxes

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INTERNATIONAL ORDERS
Your package may be subject to import duties and taxes. You, as the customer, are responsible
for paying those fees. We recommend that you check with your local customs office before
placing an order on our website as these fees can sometimes be significant and we are unable
to calculate these for you.

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TRACKING YOUR ORDER
Once your order has been dispatched, we will send you a confirmation email with tracking
information. You will be able to track your package directly on the carrier’s website.

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RETURNS, REFUNDS, & EXCHANGES
We want you to be completely happy with your purchase - please read our return & refund
policy for detailed information about our processes.

Privacy Policy

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at kassaundra@rootedremedies.co

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